Frequently Asked Questions

Everything you need to know about your holiday shopping experience.

What is your holiday return policy?

We offer an extended return period for the holiday season. Any items purchased between November 1st and December 25th can be returned for a full refund or exchange until January 31st, provided they are in original condition with tags attached.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style consultants for personalized advice.

Are your gift cards physical or digital?

Currently, we offer digital e-gift cards that are delivered instantly via email. They contain a unique code that can be redeemed at checkout and have no additional processing fees or expiration dates.